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THEY ANSWER THE PHONE ON the first ring with a smile. They are kind and courteous, committed and empathic. They are always there to serve you, our valued patient, make your appointments, and tell you "We're looking forward to seeing you again soon." These are the administrative professionals who keep the world, our schedules, and Gorczyca Orthodontics moving forward.

So today we on Administrative Professionals Day, we stop and take a moment to say "Thank You" to those great people who answer the phone when you need help most.

We're Grateful For Our Administrative Professionals

At Gorczyca Orthodontics we'd like to take a moment to thank Receptionist Roberta, Patient Coordinator Pam, and Treatment Coordinator Veronica for keeping the Gorczyca Orthodontics phone lines going. We want them to know, we think they are terrific!

We appreciate our administrative professionals' commitment to striving to be the very best in patient service and care. Recently, Roberta, Pam, and Veronica completed additional professional development with Front Office Rocks with Laura Hatch. Their dedication and commitment to serving our customers at Gorczyca Orthodontics, our valued patients, is appreciated.

From Pam, welcoming our new patients, to Veronica, conducting the new patient exam and experience, to Roberta scheduling treatment appointments, we want each of our customer service leaders to know we notice what they do, appreciate their service, and give them thanks and gratitude.

So,

Thanks for all the time you spare,
Thanks for showing that you care.

Thanks for being kind and smart.
Thanks for having tons of heart.

Thanks for everything you do-
Thanks so much for being you!

Happy Administrative Professionals Day from all of us at Gorczyca Orthodontics!

If you would like to speak to any of these fine ladies and find out more about orthodontics, straight teeth, and Gorczyca Orthodontics, call us at 925-757-9000. Visit us at www.clubbraces.com.

OVER ONE THIRD OF THE WORLD’S POPULATION has undergone orthodontic treatment at some point in their life. That’s a lot of people!

In the past, orthodontic treatment was typically a luxury reserved for the wealthy or those with extreme cases of orthodontic deformations. Today, getting braces is a routine procedure that can beautify your smile and improve your oral health. But how did braces become what they are today?

Braces Are Older Than You Think

Having a perfect smile isn’t a modern idea; early forms of braces in Egypt have been discovered by archaeologists in mummified remains. Cords made from animal intestines were wrapped around or run along the teeth in an attempt to close gaps.

More evidence of primitive orthodontic procedures from as early as 1000 B.C. has been found in ancient Greece and Rome. When preparing the body for the afterlife, these ancient civilizations would put a type of mouthguard onto the body to protect the deceased wearer’s teeth from collapsing inwards after time and make sure they looked good in the afterlife.

French Dentists Made Progress In The 18th Century

During the 18th century, two books were written that made significant strides in the field of dentistry and orthodontics.

In 1728, “The Surgeon’s Dentist” was written by Pierre Fauchard, in which he discusses the idea of a device he called a “bandeau.” It was similar to a mouthguard and was thought to help teeth stay in their intended position.

Pierre Bourdet, dentist to the King of France, wrote “The Dentist’s Art” 30 years later and made the discovery that wisdom teeth could be removed to avoid dental crowding, a common cause of misaligned teeth.

The 19th And 20th Centuries Show Us The Braces We Know Today

In 1819, Christophe-Francois Delabarre was the first to use a wire “crib” placed over each set of two teeth. This was the earliest version of braces that most closely resembles the one we see today.

The actual term “braces” wasn’t used until the 1900s. Braces of the 20th century, however, were very different from the ones we think of today. Bands were wrapped around each tooth and connected between teeth by a wire. Dentists used various materials for braces including ivory, silver, gold, copper, zinc, and even wood!

Everything changed in the 1970s with the advent of stainless steel, used for wiring, and dental adhesive, which allowed brackets to stick onto the face of each tooth. These advances made braces significantly less painful and allowed for shorter treatment times!

Invisible Aligners Take Braces Technology To The Next Level

Invisible aligners, popularized in 1997, advanced the technology of braces further still. 3D computer technology combined with the idea of translucent plastic retainers now allows people to obtain a beautiful smile without having metal brackets attached to the teeth.

We’ve Come A Long Way!

From the ancient Egyptians to the dentist of King Louis XV and all the way to the present, we’ve learned a lot about straightening teeth. Orthodontic dentistry has advanced tremendously over the last 3,000 years and we’re proud to say that obtaining a straighter smile has never been easier or more rewarding!

If you have questions, visit us at Gorczyca Orthodontics, Antioch, CA www.clubbraces.com. Call us at (925) 757-9000.

Thank you for being a valued patient and trusting us with your smile!

Top image by Flickr user East Midtown used under Creative Commons Attribution-Sharealike 4.0 license. Image cropped and modified from original.

The content on this blog is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with questions you may have regarding medical conditions.

Roberta, Patient Coordinator at Gorczyca Orthodontics

"I am thrilled to be part of the customer service team at Gorczyca Orthodontics. Prior to dentistry, I worked as a customer service representative in the automotive industry for twenty-six years. What I love about working in dentistry is that I personally have the opportunity to see the happiness that a fantastic customer service experience brings to a new patient."

Beautiful Smiles Change Lives!

"The first time I saw young patients getting their braces, and their expression of excitement, joy, and happiness-I almost cried! It is very rewarding to be part of such a positive experience in a young person's life. Beautiful smiles truly change lives. The patient's new smile is my inspiration."

We're Caring Professionals, Serving Valued Patients

"As patient coordinator, my main job is to answer the phone and schedule appointments. I also take care of the patient's needs and ask 'How did we do today?' I schedule all of the patient's future appointments and referrals."

"I live the mission 'Caring professionals serving valued patients.' I am extremely reliable and a rock of trust that my team can always count on to get the job done. Dr. Gorczyca claims she hired me because I wrote on my resume "I am reliable!'"

"It is my pleasure to coordinate appointments and schedule wire removal for the patient's hygiene appointments. I am happy to serve the patient in any way that I can and provide them with the highest quality orthodontic care and personalized customer service."

Let Us Give You The Smile Of Your Dreams

"It would be my pleasure to personally service you and give you the smile of your dreams. Call me at (925) 757-9000 to schedule your complimentary consultation so that we can find the best orthodontic solution for your needs. I hope to see you soon!"

-Roberta
Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA www.clubbraces.com

Pam, Patient Coordinator, Front Desk Concierge at Gorczyca Orthodontics

"As patient concierge at the front desk, I am thrilled to welcome you as a new patient to Gorczyca Orthodontics. When you visit our office, I will be the first person you see. You will find a comfortable, positive and energy-filled office culture. We love our patients and it shows."

We're Happy To Welcome You To Our Office!

"When you enter our office, you will be greeted by me and our happy and devoted team members. Our professional portraits are displayed by name on the front wall. Included here is our Mission Statement: 'Caring Professionals Serving Valued Patients.' This is what each of our team members aims to be. Service is what we aim to deliver."

Our Core Values

"We have three core values at Gorczyca Orthodontics: 'Clinical Excellence, Outstanding Customer Service, and a Great Patient Experience.' Every patient has my promise that I will make their orthodontic care as enjoyable and easy as possible. I am happy to be part of every patient experience and devoted to making it great."

"Lastly, as I schedule your next appointment, you have my appreciation for choosing our office for your orthodontics needs. Thank you also for referring your family and friends. Your smile is our inspiration. I look forward to seeing you and your friends and family again soon."

Have Questions? Give Us A Call!

"If you have any questions about Gorczyca Orthodontics, orthodontic treatment, braces, Invisalign, retainers, or Dr. Gorczyca, please call me at (925) 757-9000 to get your questions answered. Visit us at 5201 Deer Valley Road in Antioch right behind Deer Valley High School. Find us at www.clubbraces.com."

"Welcome to Gorczyca Orthodontics. We're happy you're here!"- Pam